When you make a purchase at Wake Effects, whether it be in person or on our online store, we want to make sure that you receive the best customer service possible. We pride ourselves on core values including honesty, integrity and service. We try to make online purchasing easy by providing detailed descriptions as well as quality photographs of the merchandise so you know exactly what you’re getting. We do ask that you please allow 2 business days to process your order. Once the order has been processed, it will be shipped. We understand that situations arise and products may need to be returned.
Please review the following Returns and Exchanges Policy to answer any questions you may have and help expedite the process.
- Wake Effects will exchange / return any product as long as it has not been open or used, and is still completely sealed.
- We do not offer free shipping on returned items but we do offer you two options to make your return as simple as possible:
- We can send you a return label and deduct the shipping cost from your return amount total
- You can pay for/ship the return item yourself
- All Online Orders are Subject to Product Availability.
- It is possible for products to be sold in the physical surf shop as well as the online store on the same day. In the instance that a product is ordered online but is no longer in stock, the customer is entitled to a full refund of their requested order.
- Out of stock items may be re-ordered BUT product prices may change due to manufacturer price increases, sales promotions and shipping charges. Original pricing is not guaranteed on re-ordered products.
We will happily exchange or refund any item found to be defective or incorrect. For these items, we will incur the cost of the return shipping charges. To obtain a prepaid return label, please email us email@example.com or call us at 573-348-2100.
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx. Please allow 2 business days for us to receive and process your order. Adjustments to credit cards will be made within 2 billing cycles. For questions or comments please email us at: firstname.lastname@example.org. We appreciate your business and are happy to provide you with the highest quality product and customer service!